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| Frequently Asked Questions |
- Do you have a showroom?
- Yes, two of them! Please click on "Locations" on main page of our site for more information.
Please note that our stores carry selected products and not everything on our site is on display.
Call us in advance to make sure product you are looking for is on display.
- If I come into the showroom will the item I'm looking at be on the floor?
- Not necessarily. Because we only have a sample showroom not all the products we have online
are on the floor. If you are wondering which products are available for actual viewing, click on the picture of the product
and scroll down. Under the "note" section, it should say whether it is "online only" or "available to
view in the showroom". Or simply call us toll free.
- How much for delivery?
- Depends! Some items come with free shipping cross Canada while other products
are for local delivery within Vancouver city. In general, delivery cost depends
on item's weight or size and your postal code. Please contact us for more information
regarding item(s) you are interested in.
- How long does it take to get an item from placing an order?
- Depends on the item you purchase. Some are in stock and usually next day shipping. But some are build to order,
like our sofas, and take up to six weeks. Please click on product of your choice and
scroll down till you see "Delivery Time".
- How much do you charge for Tax?
- If you live in BC, you are subject to 12% sales tax. For other provinces that are subject to HST,
you will be charged with the appropriate HST rate. Provinces which are not subject to HST will be charged
with GST accordingly.
- Do you ship to USA?
- No. We are a Canadian company and dedicated to Canadian customers.
- What is your return policy?
- It depends on the product. All hygienically sensitive products such as futons, pillows and mattresses
are final sale. All Build-To-Order products, such as custom sofa beds are also final sales. For all other items
we charge 25% restocking fee minus shipping and picking up charges. In case of free shipping, actual shipping cost
will get deducted as well as shipping charges for returning the item. Products must be returned in their original box.
Restocking fee also applies on canceled orders unless within 24 hours after placing your order.
- Where can I find more information about the product I'm interested in?
- Find the product you would like and click on the picture or the "more info" button. When you scroll down you
will be able to see all sorts of information including assembled dimensions, available options and sometimes
the manufacturer or suppliers website.
- What credit cards do you accept?
- We accept Master Card and Visa. Sorry, no American Express.
- Why Shop at BedCetera?
- There are three excellent reasons:
- Easy to reach and speak to a real person. On many online sales sites, it's very difficult to contact a
real person. On Amazon, you can't even email a customer service rep. If you get scammed using Amazon you have pretty much no recourse.
But here at BedCetera, you get to speak to one of our highly-knowledgeable sales professionals.
- One stop shopping and shipping. Our supply chain is integrated so there are no stop-gaps in between.
We can pretty much cover the furniture needs of an entire house, minus accessory pieces. From beds to kitchen cabinets, we can
supply everything at very low cost. Since we offer free shipping on most of our products you can save even more!
- Good pricing. We're cheaper — but offer very good product quality — than most of our competitors across the board.
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