Our Answers
Do you have a showroom?
Yes, two of them! Please click on 'Locations' on main page of our site for more information. Please note that our stores carry selected products and not everything on our site is on display. Call us in advance to make sure product you are looking for is on display.
If I come into the showroom will the item I'm looking at be on the floor?
Not necessarily. Because we only have a sample showroom not all the products we have online are on the floor. If you are wondering which products are, click on the picture of the product and scroll down. Under the 'note' section it should say if it is 'online only' or 'available to view in the showroom'. Or simply call us toll free.
How much is delivery?
Depends! Some items come with free shipping cross Canada while other products are for local delivery within Vancouver city. In general delivery cost depends on item's weight or size and your postal code. Please contact us for more information regarding item(s) you are interested.
How long does it take to get an item from placing an order?
Depends on the item you purchase. Some are in stock and usually next day shipping. But some are build to order, like our sofas, and take up to six weeks.
Please click on product of your choice and scroll down till you see 'Delivery Time'.
How much you charge for Tax?
If you live in BC, you are subject to 12% sales tax. For other provinces that are subject to HST, you will be charged with the appropriate HST rate. Provinces which are not subject to HST will be charged with GST accordingly.
Do you ship to USA?
No. We are a Canadian company and dedicated to Canadian customers.
What is your return policy?
It depends on the product. All hygienically sensitive products such as futons, pillows and mattresses are final sale. All Build-To-Order products, such as custom sofa beds are also final sales. For all other items we charge %25 restocking fee minus shipping and picking up charges. In case of free shipping, actual shipping cost will get deducted as well as shipping charges for returning the item. Products must be returned in their original box. Restocking fee also applies on canceled orders unless within 24 hours after placing your order.
Where can I find more information about the product I'm interested in?
Find the product you would like and click on the picture or the 'more info' button. When you scroll down you will be able to see all sorts of information including assembled dimensions, available options and sometimes the manufacturer or suppliers website.
What credit cards do you accept?
We accept Master Card and Visa. Sorry, no American Express.
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